“If someone thinks they’re unhappy, then you know what? They are.
[Try to] say this to yourself: I have no problem acknowledging that you’re unhappy, upset or even angry. Next time, I’d prefer to organize our interaction so you don’t end up feeling that way, and I probably could have done it this time, too. You have my attention and my empathy and I value you. Thanks for being here.”
—Seth
He says this re: the customer and how you, as a company, must choose between being right and loosing that customer. I try to remember this re: my interaction with every single human being.
